What is Trips with AI?

Trips with AI manages 5 data types including trips. Helps you organize, track, and share your work in 1 place for teams and solo users.

Can this send emails to all past guests?

Campaigns should be sent only to contacts with appropriate marketing permission or another valid communication basis. Suppressed and unsubscribed contacts must not receive marketing emails.

Can campaigns be based on Austin events?

Yes. Hotels can create campaigns around verified events, festivals, conventions, concerts, sports, holidays, and seasonal travel periods.

Can we promote our own hotel offers?

Yes. Hotels can promote approved room offers, packages, dining, spa, events, and return-stay promotions.

Can the AI write the emails?

The AI can draft and personalize campaign content, but the hotel should review and approve emails before sending.

Can we see which guests clicked?

The platform can provide campaign engagement reporting, subject to the capabilities of the connected email and CRM platform and applicable privacy requirements.

Can this connect to HubSpot?

The platform can be designed to connect to HubSpot for contact synchronization, email campaigns, engagement data, segmentation, and lifecycle automation, subject to the selected HubSpot plan and API permissions.

PAST-GUEST EMAIL CAMPAIGNS

Stay Connected With Guests After Their Austin Stay

Keep your hotel relevant between visits with thoughtful emails about upcoming Austin events, seasonal experiences, hotel promotions, and special offers.

Turn a completed stay into an ongoing guest relationship.

Marketing communications should be sent only to guests with appropriate consent and clear communication preferences.

Subject

Austin is calling again

Upcoming Austin event

Austin Update

Hotel promotion

Hotel Promotion

Local recommendation

Local Pick

Plan My Return Stay

The relationship should not end at checkout

Past guests already know your hotel and have experienced your service. But without useful follow-up, the relationship can disappear after the review request.

Past guests forget about the hotel
Promotions are sent without meaningful personalization
Guests miss Austin events they would have enjoyed
Hotels rely only on discounting
Guest preferences are not used responsibly
Marketing lists become outdated
Email communication is disconnected from the hotel experience

A thoughtful post-stay email strategy helps your hotel stay relevant without overwhelming guests with unnecessary messages.

Create more opportunities for guests to return

Stay connected between visits

Send useful Austin updates and hotel news at relevant times.

Promote seasonal offers

Share special rates, packages, dining offers, spa promotions, and event-related stays.

Support repeat visits

Remind past guests why they enjoyed the hotel and what is new in Austin.

Use event-based marketing

Inform guests about upcoming SXSW, ACL Festival, Formula 1, UT events, conventions, concerts, and holidays.

Personalize communication

Segment emails by interests, previous stay behavior, travel purpose, and communication preferences.

Strengthen the hotel brand

Continue the relationship using the same warm, local voice guests experienced during their stay.

Personalization depends on available data, guest consent, and your campaign configuration.

Send guests something worth opening

Austin Updates

Upcoming events
Live music
Festivals
UT events
Conventions
Sporting events
New restaurants
Seasonal activities
Outdoor experiences
Rainy-day activities
Neighborhood guides
Transportation information

Hotel Updates

Return-stay promotions
Seasonal packages
Restaurant and bar offers
Spa and wellness promotions
New amenities
Hotel events
Birthday or anniversary offers, where consented
Loyalty invitations
Early access to special packages
Direct booking incentives

Use clear labels for:

Hotel promotionPartner promotionSponsored contentAffiliate or commission-generating link

Reach guests when Austin becomes relevant again

Winter

Help past guests plan spring travel, SXSW, wellness stays, and new Austin experiences.

Spring

Share SXSW, spring break, outdoor activities, food, culture, and seasonal hotel packages.

Summer

Promote ACL planning, evening activities, pool experiences, indoor alternatives, and heat-aware travel tips.

Fall

Share Formula 1, ACL, UT events, conventions, business travel, and holiday planning.

Event campaigns may include:

Event timingTransportation guidanceParking considerationsNearby restaurantsHotel availability linksReturn-stay promotionsAlternative Austin experiences

Event dates, schedules, prices, availability, traffic, and venue details should be verified before sending.

A thoughtful relationship after checkout

Day 1–3 after checkout
Thank the guest and invite feedback.
After feedback
Share a useful Austin recommendation or hotel update, only where permitted.
Before a relevant event
Send an event-planning email with transportation, timing, and local suggestions.
Seasonal campaign
Share a relevant hotel package, promotion, or Austin experience.
Return-stay invitation
Invite the guest to consider a future visit with a clear booking link.

Campaign timing should respect guest consent, frequency limits, and communication preferences.

Make every message more relevant

Emails may be personalized using approved information such as:

Approved information

Previous stay dates
Hotel or room type, where appropriate
Travel purpose
Guest interests
Event interests
Family or business travel
Restaurant or activity preferences
Past campaign engagement
Preferred communication channel
Language preference
Birthday or anniversary information, only with appropriate consent

Examples

A music-focused guest receives live-music updates.
A business traveler receives convention and weekday-stay information.
A family receives school-holiday and family activity ideas.
A past spa guest receives a relevant wellness promotion.
A guest who visited during ACL receives future festival planning information.

Sensitive information is never inferred, sensitive personal data is never used without explicit permission, and emails are fully personalized only when the campaign is configured that way.

Your team controls every message

Hotel staff can:

Create campaigns
Choose guest segments
Select event or seasonal themes
Edit email content
Add hotel promotions
Approve partner content
Schedule campaigns
Preview emails
Set frequency limits
Pause campaigns
View performance
Manage unsubscribes
Export campaign reports

Campaign statuses:

DraftPending ApprovalApprovedScheduledSendingSentPausedCancelled

Measure engagement, not just delivery

Emails delivered
Bounces
Clicks
Unsubscribes
Complaints
Promotion clicks
Event-page clicks
Booking-page clicks
Demo or package inquiries
Repeat-stay campaign conversions, where measurable
Revenue attribution, where properly configured

Email opens may be affected by privacy technologies. Clicks, inquiries, and bookings are generally stronger engagement indicators.

Create better campaigns with an AI marketing assistant

The AI assistant can help hotel teams:

Draft seasonal email campaigns
Create event-based guest updates
Segment past guests
Suggest subject lines
Personalize email content
Create hotel promotion ideas
Recommend appropriate send timing
Rewrite emails in a warm hospitality tone
Create follow-up messages
Identify missing information
Check for unsupported claims

The AI must:

Use verified event information.
Never invent event dates, prices, hotel offers, or availability.
Never send an email without required approval.
Never use guests who unsubscribed or are suppressed.
Never provide legal advice.
Never expose guest data.
Clearly identify sponsored or affiliate content.
Keep marketing separate from transactional hotel communications.

Make your next Austin stay easier to remember

Show past guests what is happening in Austin, what is new at your hotel, and why they may want to return.

Start with one seasonal or event-based campaign and expand as you learn what guests value.

Book a Past-Guest Campaign Demo

Tell us about your hotel and your past-guest marketing goals, and we will schedule a walkthrough.